Customers may submit return or exchange applications within 30 calendar days after receiving ordered items. Returned goods must remain brand‑new, unwashed, undamaged, with original tags and packaging fully preserved. Worn, damaged and custom‑produced goods are not eligible for return service.
All return requests require pre‑approval via our official support email. Buyers are responsible for return‑related shipping fees, except in cases of factory‑defective goods, transit‑damaged parcels or wrong items shipped from our side.
Refund handling will only start after we receive and complete inspection of returned merchandise. The actual fund arrival period depends on the internal processing cycle of your payment service provider.